1. Cancellation & Refunds

01 This policy applies to all services and digital products purchased from Digi Technoledge Solutions Pvt. Ltd. , including:

1.1. Cancellation Requests

•   Cancellations must be made within 24 hours of payment, and only if project work has not yet begun or services have not been provisioned.
•   All cancellation requests must be submitted in writing from your registered email to support@digitechnoledgesolutions.com.
•   Verbal, WhatsApp, or phone-based cancellations are not valid.

1.2. Refund Eligibility

• A. Refunds will be processed after deduction of applicable charges, including:
•   A ₹5,000 administrative charge
•   Third-party service costs (e.g., domain registration, Google Ads, emails, SSL, plugins, licenses)
•   Payment gateway charges (if paid via Razorpay, Paytm, etc.) — typically 1.5% to 3.5%, depending on the platform

Example: If a client makes an online payment of ₹10,000 and the gateway charges 2%, ₹200 will be deducted before issuing the refund.

1.3. Non-Refundable Scenarios

•   After third-party tools, domains, emails, or subscriptions have been activated
•   On partially used services or ongoing monthly retainers
•   For services rendered in good faith based on your instructions
•   In cases of abuse, policy violations, or false claims
•   If the project is delayed due to lack of client response or communication

1.4. Additional Standard Terms

•   Change of mind or dissatisfaction not backed by valid proof or contractual expectations does not qualify for a refund.
•   If services were provided as per the agreed scope but performance is impacted by third-party platforms (Google, Facebook, hosting, etc.), no refund shall be   provided.
•   Refund claims must include full transaction details, screenshots, payment ID, and date of service.
•   In case of chargebacks or disputes filed via banks, the client forfeits eligibility for a direct refund.

1.5. Refund Processing Timeline

•   Approved refunds are processed within 7 to 10 working days.
•   The refund will be credited using the same mode of payment, unless otherwise agreed in writing.
•   Digi Technoledge Solutions Pvt. Ltd. is not responsible for delays caused by banks or third-party payment processors.

1.6. Company’s Rights

•   We reserve the right to refuse service or terminate contracts if abuse, illegal content, or breach of agreement is detected.
•   All refunds are granted at the sole discretion of the company, and our decision shall be final and binding.